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Terms of Use

 

1. Booking, E-Transfers & Payments

  • Securing Your Spot: Appointments must be booked in advance.

  • Payment Methods: We are a non-credit card studio. We accept Interac e-Transfer or Cash only.

  • Taxes & Pricing: All rates are in Canadian Dollars (CAD). Prices are subject to 13% HST, where applicable.

2. Cancellations, Lateness & No-Shows

  • The 24-Hour Rule: Please give at least 24 hours' notice if you need to cancel or change your appointment.

  • Late Cancellations & No-Shows: Cancelling with less than 24 hours' notice, or missing your appointment entirely, means a deposit of 50% of the service missed will be required to book a future slot.

  • The Late Policy: There is a 10-minute grace period. If you are more than 10 minutes late, your appointment may be shortened or cancelled entirely to ensure the next client is not delayed.

3. Home Salon Etiquette & Safety

  • Arriving Solo: Because this is a private home-based studio, space is limited. Please arrive alone to your appointment. Guests, children, or pets are not permitted in the treatment area.

  • Arrival Time: Please arrive exactly at your scheduled time (not early). If you arrive early, please wait in your car or outside until your exact appointment time to respect the privacy of the client ahead of you.

  • Entry Instructions: Please knock or text 226-220-9194 upon arrival.

4. Health, Safety & Privacy

  • Intake Forms: You must accurately fill out a health history and consent form before your first treatment. Please notify us of any skin conditions, allergies, active prescriptions (like Accutane), or pregnancy.

  • Sanitation & Health: In line with Public Health Ontario guidelines, all tools are medical-grade sanitized between clients. We reserve the right to refuse service if you have an active, contagious skin infection, open wound, or severe illness.

  • Privacy: Your personal data is kept strictly secure and confidential in accordance with Ontario's privacy standards.

5. Client Satisfaction

  • Individual Results: Because skin types and body chemistries vary, individual results cannot be completely guaranteed.

  • Our Touch-Up Policy: If you experience an unexpected reaction or an issue with your service, please reach out within 3 to 7 days so we can evaluate the issue and schedule an adjustment. We do not offer refunds on completed services.

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